The assessment procedures, rules and process for concessions, maintenance, extending or to reducing the range, suspending, canceling or refusing the certification are outlined in the following Anatel documents:

Resolution nº 715/2019 – Regulation of Compliance Assessment and Telecommunications Products Homologation:https://www.in.gov.br/en/web/dou/-/resolucao-n-715-de-23-de-outubro-de-2019-223850480 

The complete list of product families, types, compliance assessment modalities and compliance assessment models subject to compliance assessment and homologation can be found in: https://informacoes.anatel.gov.br/legislacao/atos-de-certificacao-de-produtos/2020/1493-ato-7280

Note: 

The relationship that makes up this scope is made up of product families. For the purposes of certifying the products associated with each family, the OCD must consult the detailed product lists that make up the set of technical requirements applicable to each category. The technical requirements mentioned are available on Anatel’s website and will be updated whenever necessary.

For further information regarding the rights and obligations of the requesters or clients, please access the operational procedure which establishes the methods to execute the rights and the obligations’ enforcement by the agents involved on the Products Compliance Assessment to Telecommunications (Act number 4082, July 31st, 2020): https://informacoes.anatel.gov.br/legislacao/atos-de-certificacao-de-produtos/2020/1450-ato-4082

If you want to make a complaint or appeal, send an e-mail to certification@eldorado.org.br.